This environment is characterized increasingly by the need for rapid service innovation whilst requiring in parallel a massive reduction of costs. Increasingly knowledge driven approaches are seen as a means to achieve these needs.

Aspects researched include:

• knowledge driven composition of service management functions;
• management adaptivity of dynamic spectrum access through policy based management;
• the extraction of semantics from legacy management information models;
• the knowledge driven distribution of management notifications;
• collaborative user-driven management of services.